Refund Policy

Policy Scope

This Refund Policy applies to all purchase transaction behaviors of Sally Hansen nail beauty products on the sallyhansenus.com platform, standardizing the whole process norms of user refund application, order verification, product inspection, review confirmation and fund arrival. This policy cooperates with the platform’s after-sales service system to fully protect the legitimate shopping rights and interests of global users.

Valid Refund Application Conditions

Users who complete product purchases on sallyhansenus.com can initiate refund and return applications through authorized reseller after-sales channels within 60 days after receiving the goods. Valid application scenarios include product quality problems, formula discomfort, unsatisfactory use effect, inappropriate color number, repeated mistaken purchase, logistics damage and other legitimate reasons. For product quality problems caused by platform and product itself, we support unconditional refund and exchange services.
To ensure smooth refund review, non-quality problem return products need to keep the original packaging intact, unused, undamaged and unopened, with complete product accessories. Users need to provide accurate order information and real product pictures as verification materials when applying for refunds.

Free Return Service Provisions

sallyhansenus.com provides full free return services for all eligible refund applications. Users do not need to bear any return freight, packaging fees, after-sales handling fees and other additional costs. The platform independently undertakes all logistics expenses generated by product return and exchange, realizing zero-cost after-sales rights protection for users and eliminating users’ after-sales cost concerns.

Refund Processing Cycle

After receiving and completing inspection and verification of the returned products, sallyhansenus.com will complete internal review and initiate refund operation within 1 to 3 working days. The unified fund arrival cycle is 5 to 10 working days. The specific arrival time is affected by the user’s payment channel and bank processing efficiency. All refunds will be returned through the original payment account to ensure the safety, standardization and traceability of transaction funds.

Special Situation Explanation

Free trial samples, limited-time flash sale products and customized wholesale products shall implement special after-sales rules subject to the product page description. For unshipped orders, users can apply for voluntary cancellation, and the platform will complete full refund processing in accordance with the unified cycle standard. For refund disputes and abnormal after-sales problems, users can contact the after-sales support team of sallyhansenus.com, and we will adhere to fair and standardized rules for proper handling.

 

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