Shipping Policy

Policy Overview

This Shipping Policy applies to all commodity orders and global logistics distribution services generated on the sallyhansenus.com e-commerce platform, covering all Sally Hansen nail polish, nail repair serums, cuticle care products and full-range nail beauty essentials sold on the website. This policy standardizes the whole process norms of order processing, warehouse outbound, logistics transportation, delivery inspection and exception handling, providing transparent and standardized logistics service guarantee for all platform users.

Order Processing & Warehouse Outbound Cycle

All successfully paid orders on sallyhansenus.com will enter formal order review, product quality inspection, standardized waterproof and shockproof packaging and warehouse outbound procedures within 24 hours. Our professional warehouse team strictly implements beauty product inspection standards to ensure that all delivered nail products are intact, unopened, free from leakage and damage, and complete with original packaging and accessories. The unified outbound cycle of all platform orders is 1 to 3 working days.
During large-scale platform promotional activities, the order volume may increase sharply in a short period, resulting in slight delay of individual orders. We will actively adjust warehouse operation efficiency, arrange special personnel to speed up order sorting and packaging, and minimize user waiting time to ensure orderly outbound of all orders.

Global Standard Delivery Specifications

sallyhansenus.com implements a unified global delivery standard with no regional difference rules. All domestic and international orders adopt a fixed standard delivery cycle of 6 to 12 working days. The actual arrival time will be slightly affected by objective factors such as local logistics operation efficiency, customs clearance progress and weather environment. The platform will track the logistics transportation status of all orders in real time and synchronize the latest logistics dynamics on the user order details page.

Expedited Delivery Service

To meet users’ urgent nail beauty use and replacement needs, sallyhansenus.com provides optional expedited delivery services for all platform products. Users can select the expedited service option during order settlement. The expedited channel will prioritize order review, warehouse sorting and logistics resource allocation, greatly shortening the transportation cycle and realizing fast delivery and arrival of nail beauty products.

Free Global Shipping Rules

All products on sallyhansenus.com enjoy permanent free global shipping services, with no minimum order amount threshold, no regional restrictions and no hidden charges such as freight and handling fees. All users can enjoy zero-cost global logistics distribution when purchasing any Sally Hansen nail beauty products on the platform, effectively reducing the cost of daily nail beauty care shopping.

Logistics Tracking & Exception Handling

After the order is outbound from the warehouse, users can obtain a unique logistics tracking number on the order page of sallyhansenus.com to check the real-time transportation and delivery status of the package at any time. In case of logistics exceptions such as transportation delay, package loss, product damage or delivery error during transportation, users can contact the platform support team in a timely manner. We will quickly verify the abnormal situation and provide free re-delivery, order compensation or other reasonable solutions in accordance with platform rules.

 

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