Terms of Purchase

Purchase Agreement Overview

These Terms of Purchase standardize the transaction norms, rights and obligations of both users and the platform for all online purchase behaviors on sallyhansenus.com. All users who place orders and purchase Sally Hansen nail beauty products on the platform shall be deemed to have fully understood and agreed to abide by all clauses of these purchase terms, which are the valid basis for standardizing platform commodity transactions.

Product & Pricing Specifications

sallyhansenus.com sells full-range Sally Hansen nail beauty products, including long-lasting nail polish, quick-drying nail color, plant-based clean nail polish, nail repair essence, cuticle care oil and other professional nail care supplies. All products have safe and reliable formulas, complete product parameters and efficacy introductions, ensuring users can fully understand product attributes and usage effects before purchase.
All product prices on sallyhansenus.com are uniformly denominated in USD. The platform provides long-term store-wide 70% off preferential activities, and the actual transaction price of products is subject to the real-time display price on the product page. All commodities enjoy free global shipping, with no additional hidden fees or service charges in the whole transaction process.

Order & Payment Rules

Users can independently select products, add to shopping cart and complete payment settlement on sallyhansenus.com. After the payment is successfully confirmed by the system, a valid electronic order will be automatically generated. The order contains product details, transaction amount, shipping address and logistics method, which is the valid voucher of the transaction between the user and the platform.
Users shall use legal and compliant payment channels for transaction settlement, and ensure that the payment behavior is true and valid. After the order is successfully generated, it cannot be modified or cancelled at will without legitimate reasons. For order adjustment demands, users need to apply in accordance with platform after-sales rules.

Delivery & Receipt Norms

After the order payment is successful, sallyhansenus.com will complete warehouse sorting and outbound delivery within 1 to 3 working days. All domestic and international orders adopt a unified standard delivery cycle of 6 to 12 working days, and support optional expedited delivery services. Users shall ensure that the reserved shipping address and contact information are accurate and effective to avoid delivery failure or delay caused by information errors.
After the goods arrive at the destination, users shall complete the receipt inspection in a timely manner. If there are problems such as package damage, liquid leakage, missing accessories or inconsistent products with the order, users can feed back to the platform support team in a timely manner, and we will handle the problem in accordance with shipping and refund policies.

Return & Refund Terms

All purchase orders on sallyhansenus.com enjoy a 60-day free return right. Users who meet the return conditions can initiate return and refund applications through authorized reseller platform channels. The platform provides full free return services without users bearing any return logistics costs.
After the platform receives and verifies the returned products, the refund will be completed within 5 to 10 working days, and the funds will be returned through the original payment channel. All return and refund behaviors must comply with the platform’s Refund Policy and after-sales specifications to ensure standardized and orderly after-sales transactions.

 

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