Terms of Service

Service General Description

sallyhansenus.com is a professional cross-border e-commerce service platform focusing on Sally Hansen nail beauty products. The platform integrates high-quality nail beauty product display, online professional consultation, independent order placement, secure payment settlement, global logistics distribution and standardized after-sales rights protection services, providing global beauty users with one-stop professional nail beauty shopping solutions. These Terms of Service are applicable to all service contents and operation links of the platform.

Platform Service Rights & Obligations

sallyhansenus.com undertakes to provide users with high-quality, safe and effective Sally Hansen nail beauty products, standardize product selection and shelf-up rules, and strictly control product formula safety and use efficacy to ensure that all on-sale products meet daily nail beauty and maintenance standards. We provide stable 24-hour website access services, perfect order management system and professional customer service support to ensure users can browse products, place orders and handle after-sales business smoothly.
We have the right to optimize product categories, adjust preferential activities and upgrade platform functional modules according to market nail beauty trend changes and user shopping needs, and publish updated content on the platform page in a timely manner. Meanwhile, we will standardize platform operation order, and restrict or terminate the service authorization of users who violate platform rules and disrupt transaction order.

User Service Rights & Obligations

Users have the right to enjoy all preferential services of sallyhansenus.com, including store-wide 70% off long-term discount, free global shipping, 60-day free return and standardized 5-10 working days refund service. Users can freely browse professional nail beauty product information, obtain daily nail care and nail art skills guidance, consult customer service and apply for after-sales protection during the use of platform services.
Users shall abide by these Terms of Service and all platform operation rules, use the platform legally and compliantly, maintain good platform transaction order, and shall not carry out any behaviors that damage the platform’s legitimate rights and interests and interfere with normal service operation.

Service Guarantee Commitment

sallyhansenus.com provides full-cycle service guarantee for all user orders. From pre-sale professional product consultation and in-sale standardized transaction processing to after-sales efficient rights protection, we have perfect service processes and professional team support. We always take user shopping experience and rights protection as the core development tenet, and continuously optimize logistics distribution efficiency and after-sales service quality.
For all service problems caused by platform operation errors, product quality problems or logistics exceptions, we will take the initiative to assume service responsibilities and provide reasonable and effective solutions to ensure every user can enjoy worry-free and reassuring professional nail beauty shopping services on sallyhansenus.com.

 

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